Gulai Lemak Siput Sedut in Port Dickson

Just came back from a great holiday in Port Dickson. Boy how much do we miss the beach? Now we are planning to go to Cherating in June.
Whenever I'm in PD I must look for my favourite "Siput Sedut Gulai Lemak". I have a favourite shop in front of the PD Yacht Club. But this time it was close, so went to the shop next to it. Taste was ok.
A word of caution, as with all shell fish be careful where you eat. I had a bad case of diarrhea last year when I had the siput in a shop in Teluk Kemang.

To know more about Port Dickso, please click Port Dickson

Be afraid, be very afraid- Off the social media

Nowdays most marketing gurus recommend the use of the social media like facebook, twitter to promote your product. While this is very true, the social media can also hurt us back. As anyone can put up something on the World Wide Web, we should be very vigilant in locating what people are saying about our product. One fine example just happen about a month ago. A hotel in Melaka, Malaysia had a few unfavorable comments about cleanlines in a tripadvisor website. Another person used that comments and put up a blog of the top 10 dirtiest hotels in the world. He put that hotel in the the list of the top 10 dirtiest hotel in Asia. I received that blog in my mail, already five times to date. I have stayed there on one occasion and found the cleanlines to be acceptable. Imagine what would happen if you would search the net for this hotel and find this blog, I'm sure you wouldn't think of staying there. Formerly we are always told to be careful of the word of mouth. Now the word of mouth is even bigger with the social media. My suggestion is to have a few staff dedicated to surfing the social sites looking for comments both good and bad. Improve on the bad and highlight the good. Replying the comments will show peple that you care about their feedback,never hit back or discredit the person. By doing this you will build lasting business.

Back from a rest

Just came back from a rest in my wife's hometown of Kuala Kangsar. Boy was it hot . Even in the kampung area was it hot. As usual went to my other half's favourite laksa place by the Sungai Perak. This time she showed me an old iron bridge near Karai. The bridge is still standing but not in use. Later went for the morning market there. Some people were selling second hand items but nothing was interesting to me.Glad to be back in Cool Cameron Highlands.

To know more about Kuala Kangsar, please click here Kuala Kangsar

Cameron Highlands

Its been really crazy this past few days in Cameron Highlands. The crowd, the jam and the noise. Imagine a 4 km road from Kea Farm to Brinchang which normally takes you 10 minutes, can take you 1 hour. Cameron Highlands is the much sought after holiday destination for those seeking to escape the heat in lowland.

However we often read how people complain about the dirty tourist destinations in Malaysia. The latest one was the Beaches in Penang. The blame of course fell to the local authorities. Its the people who is to be blamed. These past few days I saw a mother just dumping her child's soiled diaper in the drain whereas there was a rubbish bin just a few steps away. The other day I saw somebody just wind down the wind screen, throw out a large plastic bag which looked like it had 5-6 styrofoam containers into the drain while the car was moving. And people got the cool cheek to complain about dirty holiday destination.

Same goes with hotels. They are the ones who trash the hotel, they are the ones to complain the hotel is not well maintained or clean.

To know more about Cameron Highlands, please click here Cameron Highlands

Simple way of stopping wobbly tables

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If you are like me. I hate seeing pieces of servittes, paper or coasters placed under my restaurant tables, so as it doesn’t wobble. Use this simple and effective method. Slice wine corks and place them below the legs of wobbling table. Your table won't be wobbly, won't have unsightly paper sticking out from under it and your guest will be happy to enjoy their meal. Customer satisfaction is another good marketing strategy. Keep some on standby.

Customer Service Ideas- Building happy customers

How I use and interpret the Art of War

Leading by example
"At the critical moment, the leader of an army acts like one who has climbed up a height and then kicks away the ladder behind him. He carries his men deep into hostile territory before he shows his hand. " Chapter 11. THE NINE SITUATIONS verse 8

Few days ago, I was watching Battles BC on the History Channel. This time they were showing Caesar's battle with the Gauls. Towards the end of the battle, it looked like Rome was going to lose the campaign. They were attacked from both sides. Then Caesar put on his red cloak and when into battle with reinforcements. Seeing their comander fighting alongside with them with his distinguished red cloak, the Roman army had renewed strength and fought hard. They managed to win the battle. This concept can be used in today's management system. When your area is busy or staff have difficult situation, the staff will be happy to see their manager working alongside them. Not standing around giving orders. I have found that this motivates them to give their best. It also helps when you need to reprimand them for a mistake they have done. The employee will know that you want only for them to improve their performance.

"Regard your soldiers as your children, and they will follow you into the deepest valleys; look upon them as your own beloved sons, and they will stand by you even unto death. "Chapter 10. TERRAIN verse 25


For more insights on How I use The Art of War, click here How I use and interpret Sun Tzu’s Art of War

Restoran Hartini, Section 10, Shah Alam, Selangor

There's a place I like to eat when I'm in Shah Alam. I was there a few days ago. This place serves Nasi Campur. What is good about this place is that there is a lot of different varities of food to choose from. The buffet line is about 12 feet long.Even the sambal and ulam, there is six different variety each. My favourite is the Siput Sedut but this time somebody beat me to it. If you are going there, go early cause the place is normally packed with the staff from the surrounding companies.