How to Market your Menu

How to Market your New Menu

So you have created your restaurant menu, now you have to market it. You have to let people out there know about your menu and your chef. You need to create a buzz and you need to keep advertising even though you have been long in the market. You might think that you are already well known but with all the new products flooding the market these days, customers might miss you out. That's why big brands like KFC, McDonalds and other fast food chains spend millions on advertisements yearly. Eventhough people know them. Below are some ways that I use to promote my menu. Hope its of some help.

1. Advertise your menu

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The first and important thing you have to do is to advertise in the mainstream media that you have a new menu.You may need to fork out some money but this will help to create awareness to your restaurant. As mentioned earlier even big restaurants do it.These will include advertisements in newspapers, flyers, banners and brochures. You can also seek help from your staff to help you hand out the flyers around town. My staff was happy to do it for me. If you have a higher budget you can advertise on the radio or tv. Make sure you write something interesting or use an eye catching pictures. Try to go away from the norm, otherwise people will pass it by cause its just another advertisement.

2. Invite the local media to taste your new menu

You can advertise in the newspaper or magazines as mentioned above. You can also go a step further by inviting some reporters to sample your menu. It is always well worth considering inviting the media to your restaurant. To do this you must be really sure that you are ready. You wouldn't want to make a fool of yourself to the people who is going to write about you. You need to put your best foot forward. I suggest you run your menu for one month to work out any hiccups that might occur before calling the press. When you are ready, then only call the press. If you are inviting only a few media people then call up some friends to dine at your place, so the place will look good not like a haunted restaurant.

3. Invite your local bloggers

These days it’s not only the professional food critics that people listen to for advice. Consumers search the internet on information on your place. A recent survey that was done by the hotel I work of how people got to know about our hotel was 45% said that they knew about us from the internet, 40 % was from friends and 4% from the newspaper and magazines. These will show you the power of the internet. Bloggers have their own set of followers and these followers listen to them. Look around at websites of local bloggers. A good way to start is to search for blogs about your competitors, follow them and see what they write. Whether it suits your style. Also note how many folllowers they have. But a word of caution most bloggers write the truth because they have a reputation to uphold to their followers. If your item is not good, don't feature it or you might get some nasty reviews. Once you get a positive review, you can share it with your customers, post it on your site and on your blog and Twitter and Facebook pages.

4. Pictures sell.

In my former hotel where I worked, we created menus with pictures in it. After printing the menus, I used the pictures and created posters of individual food items. Each food item had a catchy tag line like "Sinful Pleasures" for desserts, "What a Hunk of Beef " for beef burgers and "Get Curried Away"for curry dishes. We noticed that customers is more likely to order a dish when he or she sees a picture. So when we needed to clear a slow moving item, we just put a poster of the item. But you need to take mouthwatering shots of your food. Search the net for ideas on mouthwatering images. Follow suit.

5. Upload on your Facebook, Twitter or othe social sites.
Nowadays most business are using the social media like Facebook or Twitter to promote their company or products. If you don't have a Facebook sites its best to create one. Its really easy. You must put important information under the Info tab which includes your restaurant's location, directions, hours of operation and Web address. You can even put your menu in your facebook site. You also need to let your customers know that you have a Facebook site that they can be friends with. This is done by giving out cards with your Facebook address out to everyone. Apart from that you need to also keep your site updated and attractive. Here is when you can get more creative, with the help of the pictures. You can upload the pictures on your site every two days. Do this after you have uploaded your menu. You can feature not just pictures of your dishes, but also the recipe or a video of the chef demostrating how to cook the dish. You can also feature interviews with your customers. Constantly add interesting things, not only trying to sell your product. If you have interesting article on your Facebook page, people will be interested to be friends with.

6.Email
Even though emailing out newsletters or product update is nothing new within the internet world, it is still a great way to build awareness of your new menu to existing and new customers. You won't have to worry about spamming if your customers give you their email address. Normally when someone has given you their email, they are already interested in your place. This gives you a chance to entice them with special offers or highlight to them your new menu. I have wrote in my post "Restaurant Promo Ideas #6- Collect Mailing Address " on ways to get email address from your customers.

7. Create Videos

The use of videos in marketing is still largely underestimated. There is a huge audience on sites like YouTube. Imagine nowadays an aspiring singer can land a huge contract by just a music video on You Tube. But video marketing can also be used as a restaurant marketing tool. You can post your Chef in action, a tutorial on how to set a table or prepare a cocktail. Don't forget to add your link at the bottom. If you video is good and it might go viral and then alot of people will know about your restaurant.

These are some of the ways of promoting your menu. If you located at a busy intersection you can hand out sample of your food for people walking by. Do dropby for more Restaurant Promo Ideas.








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Create your Restaurant Menu

How to Create your Restaurant Menu

Another great marketing instrument that is generally overlooked will be your restaurant menu. As I've mentioned in my Previous Post “Creating Good Customer care Culture”, first impression is important. Preparing the menu takes a lot of work and a lot of planning. You need to do it step by step. And you can't skip any of these steps. Below are the steps.

Restaurant Concept

Firstly, you have to identify what is your restaurant concept and what type of customers that you want to attract. Look around at your area, other restaurant premises and what others are offering. You have to know whether the community are young working adults, families or college students. This will determine the style, quality and portion sizes of the food that you will feature on your restaurant menus. It would be suicidal to open a fine dining restaurant in a community of families who normally dine together.

Market Analysis Market

Market analysis is an important part in planning your menu for your restaurant. You need to know what others are selling, what the locals want. The market analysis also can help you with your menu prices so as to be inline with the income of the community in your area. Its no point to create an expensive menu for a community that are in the middle income category. You will then have an empty restaurant and a fridge full of expensive items.

Consult your Chef

In one episode of Restaurant Makeover, the Makeover Chef tells the Restaurant Chef that "Chefs create menus not owners". This is true, only the chef knows what he is good at. Its no point for the owner to come out with the menu that the chef is not able to cook it well. Firstly consult with your Chef and also review your current menu with him. Take into consideration of your top sellers and the poorest selling items. This is to identify what to remove and what to keep. Also take into consideration the local likes and what others is offering. The items in your menu may be limited to the size of your kitchen or by the equipment that you have. If you want to try something new you have to be prepared to buy the equipment that your chef needs for his menu. Also take into consideration the skill level of your staff both in the kitchen and at the front. Its no point to create a fine dining menu when the staffs are not skilled enough to prepare or sell it. Also the raw items should be readily available or you will have a menu with lots of sold out items.

Menu Pricing
Knowing the costs of your items that you plan to sell means success to your business. By carefully calculating the food cost you can determine the price that you will be selling. But saying that, you also need to be aware what your competitors are selling, so as not to overprice your items thus turning away business. That's where your market analysis comes into play. There are numerous website giving out free templates that you can use for calculating your food. One such site is Menu Costing Templates

Designing Your Menu
As mentioned in my previous post Free Restaurant Menu Templates, that a restaurant menu is an important key to promote what your chef has to offer. In the menu you will list what is available in your restaurant. Splendidly prepared menus will really entice the customer to dine within your place. I’ve learned that beside scrumptious sounding write ups, mouthwatering images will definitely appeal to customers to try something new. Sometimes I feel that the customers usually are not clear on what to order, so they normally will order the norm. Shying away from something unique or different that your chef have conjured up. Thus a picture will give the customer a visual taste of what's coming. In that post I also suggested some free templates sites so you don't have to take the trouble of designing the menu from scratch.

Proofread and print final design Go through the entire menu with a fine tooth comb as error will make you look like a fool and also once printed its costly to reprint again. You could also hire a professional editor. You can do what I normaly do, is to pass around to a few friends who are quite ok in English and ask their opinion. After all the people that is going to read your menus are normal people not restauranteurs. So if they can't understand what you are trying to drive at, how do you expect your customers. After all this is done, sent out your menu for printing. In my next post I will give you ways on promoting your restaurant menu.

 
Product Restaurant Management Suite - CLASSIC
Website www.restaurantmanagementcenter.com
Cost Only $37
60 days unconditional money back guarantee
CLASSIC restaurant management suite was put together by Andreas Breitfuss and his team to help those people in the restaurant industry. It is a selection of restaurant management tools that when used in combination can help you streamline your restaurant, café or hotel. These pre-designed forms, templates and spreadsheets save you time to concentrate on other areas of the business. There is beverage costing sheet, restaurant requisition sheets, purchase order forms, blank stock take sheets, stock take spreadsheet, stock take financial analysis spreadsheet, wastage sheets, standard food recipe templates, standard beverage recipe. Beverage engineering spreadsheet, menu placement card, menu advertising elements and sample restaurant menus

Restaurant Promotion Ideas:- HalloweenTheme Party

Halloween like Valentine's Day and Mother's Day is another festival that is currently being commerlized by businesses especially those related to Food and Beverage. Instead of doing it on the Halloween day like most establishments, we held our ipromotion for a week and on the Halloween’s Day we made it really grand. As with most of my promotions in this blog, below is a simple account on how we organised our Halloween Week. Hope if it will be of some help for your establishment.

Halloween Cocktails
 First of all we needed to have cocktails. A word of advise when creating cocktails for promotions, avoid using heavy juices, cream or milk. Reason being these heavy juices will make your customers full, therefore they will avoid ordering another one. Also don't make too strong, as customers will be too drunk to order another. You can search the World Wide Web for cocktail ideas. What I normally do when searching for ideas for a promotions is to go to any site even ones that talks about how to organise Hallooween parties at home. Some of the ideas can be used or modified to suit your establishment. A great site that I happen to come across is www.endlesssimmer.com. Just click here to view it www.endlesssimmer.com.There's one interesting cocktail called the Brain Hemmorage. You don't even have to purchase expensive garnishes, you can create some with simple things around. Just buy cookie cutter shaped like a ghost or skeleton. Cut thin slices of honeydew melon or other fruit that doesn't break easily that is white or cream in colour. Use the cookie cutter to cut out shapes. Create dark red cocktails and float a ghostly garnish on top of it. The www.endlesssimmer.com website have a granish that is created from lychee, black olives and some red food colouring to make eye balls. Its really gross and simple to do.

Halloween Decorations There is alot of Hallooween decorations for home websites that you can use. Just choose your theme. You don't have to do the normally ghostly house, just do something different. As our Pub had a Pirate Theme, we chose the Theme from the Flying Dutchman of the Pirates of the Carribean Series. The entrance was shaped like a scene from a ghostly pirate cave. Staff was dressed in Ghostly Pirate Costumes. We even played ghostly piped organ music. Just think what's your theme is and search the web. You can even go a step furtherby offering a discount to anyone that comes dressed as the theme. Try this website for some ideas http://tlc.howstuffworks.com.

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Halloween Games
To add more fun to your promotion just add some fun games. Listed below are sites where you can find some interesting pub games to try. If you have an adult pub (what I mean is if your clientele are mainly adults not families), then add some games for couples to make it fun. We had a couple game where we tied a large sausage in the middle and hung it up. Each couple had to start eating at each end. the couple that finished the sausage is the winner. Another was the toilet seat toss. We put a road cone on the dance floor measured the distance and gave three toilet seat for the guest to throw into the cone. the winner is the one with the highest number of toilet seats around the cone. Or you can also watch sme game show like a gameshow using household items “A Minute to Win It”. You can search the show on YouTube. I found it to be really interesting and simple to organise.

Halloween Flyers I my last post Free Restaurant Templates, I found a website that has a great Halloween poster. The website is called http://www.menutemplates.org. They have a eent menu templates that you can redesign to suit your promotion. You can also add anyone that comes dressed as in a Halloween Costume will get drinks at a special price.

Theme Parties are fun to do. It also will create a buzz on the social networks when guest post their pictures or write something in their blog on the fun they had in your place. Do drop by often for more Restaurant Promo Ideas.

Restaurant Promo Ideas #14- Repeat Business with Balloons

Balloon Giveaway To Kids

Recently I joined a family resort as the head of the Food and Beverage Department. As with most businesses, we are always looking for ways to enhance our customers experience thus bringing in repeat business. In my previous post "Restaurant Promo Idea #13-Promote through Kids", I've mentioned that kids choose 50% of restaurant visits and according to a recent study 75% of parents consider their kids preference when choosing a restaurant. So we added a few things like a corner in the breakfast buffet, food ideal for kids like oatmeal porridge, fish fingers. All kids love balloons, so we have incorporated some balloon giveaways in our restaurant. Below are two ways we used balloons to enhance our customers experience, thus bringing in repeat business.

Give out balloons

Most hotels and resorts in Malaysia include breakfast with their room. Ours is one of them. As most families will come for breakfast especially on weekends and public holidays, we took this opportunity to capture the kids. What we did was to have one staff go around giving out colourful balloons on sticks to the kids. The balloons had our logo on them. Kids was happy (I noticed all kids love balloons, my son included) and the parents was beaming. And balloons don't cost much. You can also go a step further by putting in lucky draw vouchers in the balloons. The kids can pop the balloon and claim a prize at the cashier. Prizes can be toys or games for the kids. Have some extra empty balloons on standby cause some kids would rather not lose their balloon. You can give them a replacement one after they pop theirs.

Balloon Sculptures

For dinner which was not packaged with the room, we had to use a different approach. We got a Balloon Sculpturing Tutorial CD, practiced and learned balloon sculpturing. We set up a team of staff that knew a few balloon sculptures. So when the dinner crowd started dining, what my staff would do is go around from table to table making swords or balloon animals. The kids was so happy and it was fun for us too. They will surely remember us as a place that gave them balloons during dinner. And when their parents ask where would like to have dinner or stay they will sure to suggest our place cause of the happy memory they had. An easy balloon sculpture to learn and make is sword balloons and its a big hit with everyone, especially the kids. You can search for balloon sculpturing tutorials on youtube, but if you don't want the hassle of searching just do like what we did. Purchase a video cd. One such site selling this is www.balloontwistingwithsam.com. If you don't own a restaurant, you can also learn balloon sculpturing and be the life of any kids party.

Don’t Eliminate the Middle Man—Add One!

I came across this interesting article by Richard Saporito. It highlights that the service personnel in your restaurant is equally as important as the chef at the back. As mentioned in my Creating Great Customer Service Culture , 60% of restaurants fail in the first year. Reason being is that the food is only 20% contribution to the sucess of the restaurant. The article is as follow.

Don’t Eliminate the Middle Man—Add One!

Today, there are situations when we actually add a “middle person” instead of eliminating one for increased service efficiency. If it’s cost-effective and demand is high, then proper market positioning will make it a worthwhile endeavor. For example, my sister just informed me of a food delivery service in New Mexico that will let you choose one out of many different food outlets (all types of ethnic/fast food)- and then guarantees delivery within a specific time period. This not only gives the customer assurance of reliability, but more choices for dining take –out style.


In other areas of industry, the same idea holds true. There are electrical suppliers that no longer manufacture the product of electricity, but now are involved only in the delivery process of electricity to the customers. Because of market fluctuations, the new delivery supplier will utilize many other different energy suppliers to get the product of electricity to the customer efficiently and at the best market price. Again, adding the middle man seems to benefit all around.

In relating this theory to restaurants, it is the food runner that has become popular, especially in the larger dining establishments that rarely existed years ago. Food runners are employees who only work the rush hours of the dining room- only running food back and forth from the kitchen to the tables with light dining room table interaction (condiments, fresh pepper etc.). It is a 2-4 hr. shift, depending on how long the dining rush lasts.

Before large restaurants existed, the waiter would complete the process of order taking and delivering of the food. Today, the food runner can be implemented (additional middle man) relieving the waiter of this time consuming and sometimes painstaking process. The waiter must share a percentage of his tip with the runner, but in return his job is eased because the food is delivered for him- allowing extra time to work more tables and up sell to customers thereby increasing sales. Though, it does remain the waiter’s nresponsibility to check the table for additional diner needs-- either while the food is being placed by the runner or shortly thereafter. The tip-out to the runner is usually 10-15% depending on the service system, but well worth it if waiter sales can increase by 20-30 %.

The main point is the food runner addition improves delivery service efficiency while being cost-effective (if the sales increase outweighs the payroll increase). Properly integrating employees into the dining room with exact middle man connections always makes for smooth service flow. It’s not a matter of just blindly throwing extra employees at a service problem, but organizing the best system possible with the minimal amount of labor.

Adding the middle man can sometimes streamline operations in such way that it becomes irresistible and impossible to ignore. Always, the demand arises when delivery routes of a service system become overloaded.

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About the author: Richard Saporito is a NYC Restaurant Insider with more than 30 years experience. He is currently the President of Topserve Restaurant Consulting, Inc. and the author of "How To Improve Dining Room Service." Discover how to improve your restaurant's dining room service and dramatically increase your profits here: How to Improve Dining Room Service E- Book


Restaurant Promo Ideas